Adaptable, enthusiastic and ambitious international relations graduate with proven customer service, administrative and research skills, and with a keen drive to take on the challenges and rewards of working within a structured environment.
Assistant Duty Manager (Radisson Hotel, Manchester- June 2012-February 2013), Front of Office Advisor (Manchester Macdonald Hotels and Spa- November 2010-May 2012) Duties, skills and achievements include:
I developed excellent administrative skills from planning and organizing workshops, trainings and other events for my team; involving both staff and external parties. This specifically involved developing budgets, negotiating and liaising with finance and administrative departments and also ensuring prompt communication with concerned parties.
Improving my organizational and management skills- The benefits of managing in-house logistic arrangements, working with deadlines and managing staff in a highly skilled department helped improve my organizational skills.
Leadership skills- I developed the ability man manage, to motivate and inspire team members as part of the management team for a vibrant five star hotel in the heart of Manchester’s city centre. Ensuring that each team members knows their role and performs it to the best of their ability while also promoting a friendly and highly professional environment.
Improving my IT skills- The consistent use of the Opera software, Word, Microsoft Excel spread sheet and the company’s intranet to deliver on my responsibilities helped improve my IT skills.
My communication and problem solving skills have also improved greatly as a result of working in the hospitality industry; a customer driven industry that affords you the opportunity of constantly dealing with customer satisfaction and dissatisfaction.
I focused my management on improving guest and staff retention levels. My approach to promote staff growth by improving individual staff capacities through on the job trainings and workshops ensured that staff were encouraged to stay on because they saw an attempt to invest in their futures. In six months, the figures indicated an improvement in staff retention was up by 8%.
Regarding guest retention, I was able to improve on already existing retention levels by encouraging staff to be able to identify each guest that has visited the hotel more than twice by name. Added to that I encouraged them to at least know what chocolate or wine the guest favoured, so we could always have one or the other as a surprise waiting in the guest room as often as possible.
Needless to say in 6 months the percentage rose from 78% when I resumed work to 88% during my appraisal.
Student Helper, University of Sussex, Brighton January-June 2010
I participated in the recruitment of foreign applicants into the school of global studies and also offered a student perspective to varying issues raised by those prospective students.
Responsible for making phone calls and sending Emails to applicants, keeping them up to date with developments at the university.
Preparing monthly reports on Microsoft Excel sheets, recording general progress and confirmation of applicants to the school of global studies.
Field Research Officer for Society For Family Health Nigeria. July-September 2009.
The project aimed to gather information on rural communities lack of exposure to modern and effective ways of treating malaria, with a view to influencing government policies and re-directing investment towards ‘raising awareness’ and new medicines.
Conducting interviews in the Niger-delta region of Nigeria, to measure awareness of malaria and effective ways of treatment.
Working as part of an effective research team for the duration of the survey.
Practical use of quantitative research procedures- PDA’s and questionnaires employed for field analysis and information gathering.
Achieving the research aim of influencing government’s policy towards rural education, awareness and provision of modern malaria drugs.
Administrative/Desk Officer(National Youth Service Corps) at Department of History and Archives, National Defence College, Nigeria. August 2008- June 2009.
General administrative duties: answering telephone calls, receiving visitors, photocopying, typing documents (memos, word, excel) and taking notes at lectures.
I organised, filed and disseminated relevant information of the department.
I assisted in co-ordinating activities and events at the College (helping with budgeting and travel preparation of staff).
Assisting in departmental research projects. Through researching and editing specific assignment or projects.
Sept 2004-July 2008 – Part time jobs while in University:
Part-time holiday jobs for NGO’s and organizations like; National Population Commission, Society for Family Health, Global Hiv/Aids initiative Nigeria. My roles included data analyst, data entry clerk and field researcher.
EDUCATIONAL INSTITUTIONS ATTENDED WITH DATES
University of Sussex, Brighton. Oct 2009- Sept 2010:MA (Hons) Conflict, Security and Development (International Relations).
Modules Included: New Security Challenges, Conflict, Security and Development, Complex Humanitarian Emergencies, Genocide in world politics and Undertaking Research in International Relations.
An ability to work independently, research and critically analyse materials from a range of sources.
Improved research techniques: social research methods employed.
Excellent written and verbal communication skills developed through writing clearly structured essays and presenting ideas in tutorials and seminars.
I also developed the ability to investigate and gather relevant information, with the aim of synthesizing this information to construct coherent arguments.
Babcock University, Ogun State. Aug. 2004- April 2008: B.Sc (Hons) Political Science (Second Class Upper)
April 2008.‘Nigeria’s Foreign Policy under President Olusegun Obasanjo: A Critical Analysis 1999-2007’ (Thesis Submitted as Final Project for B.Sc Honours in Political Science)
September 2010.‘Resource Conflict in the Niger-Delta: Examining the Role of the Nigerian Government, Multi-National Corporations and the Oil-Bearing Communities’ (Dissertation for MA Conflict, Security and Development)
LANGUAGES: Yoruba (Native), English (Advanced Proficiency)
COMPUTER: Experience with Windows 1998/2000/2003/2007, Windows XP, Windows Vista, Windows 8, Macintosh operating system, and Microsoft Office applications.